The applicants visit the Foundation’s offices by appointment where they are interviewed by the head of social services. During the interview the counseling focuses on the different available options and establishing which option will be most suitable for the applicant. Some applicants experience social problems in the form of unsuitable living conditions, poor family relationships, breakdown in marriage, health problems etc. The problems are treated as confidential and are handled with empathy. The applicants are encouraged to contact the Foundation should their circumstances change or if they require assistance from the social worker.
The residents in the frail care home often require counseling and support to enable them to come to terms with their frailty and as a result the feelings of loss which they experience. Many families also need counseling to enable them to come to terms with their parent’s failing health. The social worker plays an important role in this regard and forms part of the multidisciplinary team in the home.